Protect your purchase with Axolotl Assurance from Axolotl Planet!
At Axolotl Planet, we prioritize the well-being of our axolotls and the trust of our customers. This Replacement Agreement outlines our commitment to providing a free axolotl replacement under specified conditions.
II. Terms of Replacement
- Coverage Duration: Our commitment stands for a period of six (6) months from the date of purchase.
- Replacement and Shipping: If an axolotl unfortunately doesn't survive within the covered period, Axolotl Planet will send a complimentary replacement, with shipping costs included.
- Substitution of Morph: In situations where the exact morph of the original axolotl isn't in stock, a substitute axolotl of the same or lower value will be offered.
III. Documentation Needed for ReplacementTo facilitate a smooth replacement process, customers should provide:
- Clear photographs of the deceased axolotl.
- A comprehensive photograph of the aquarium setup.
- Precise temperature reading of the aquarium.
- Accurate details of the aquarium's water parameters, including pH, ammonia, nitrite, and nitrate levels.
IV. Further Verification
- Understanding the Cause: Axolotl Planet reserves the right to ask additional questions or seek expert advice to understand the circumstances surrounding the axolotl's demise.
- Well-being of the New Axolotl: These inquiries help ensure that the new axolotl will thrive in its environment, minimizing potential risks.
No replacements will be facilitated if it's determined that the axolotl's loss resulted from intentional harm, neglect, or adverse adjustments made to the aquarium environment.
VI. Replacement Procedure
- Notification: Customers should inform Axolotl Planet within seven (7) days of their axolotl's passing.
- Submitting Documentation: The required evidence, as specified in Section III, should be sent for review.
- Assessment and Approval: After reviewing the submitted details, Axolotl Planet will decide on the replacement. If everything is in order, arrangements for the replacement axolotl will commence.
Thank you for choosing Axolotl Planet. Our commitment remains with both our cherished customers and the axolotls we foster.
Before You Buy
Before Purchasing Your First Axolotl...
Are you ready to purchase an axolotl? Before you do, there are a few super important things you should do first:
Purchase a properly-sized tank and all of the necessary equipment for your axolotl. To learn more about this, read The Best Axolotl Care Guide in the World
Make sure you have established a healthy Nitrogen Cycle in your tank. To learn more about the nitrogen cycle, read our guide that explains How to Cycle an Aquarium.
Read and understand the Axolotl Planet Shipping / DOA Policy.
If you are a first-time axolotl owner in North Texas, we highly recommend coming by our store location to meet with our axolotl experts and learn all about what you need to do to prepare the perfect new home for your axolotl. If you aren't in North Texas, be sure you read both of the guides above, then visit our Blog to get more information about raising these amazing aquatic pets.
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