Cancellation policy

Last updated: October 1, 2026

This policy covers pre-orders and subscriptions bought from Axolotl Planet LLC. Our Shipping Policy and Refund Policy also apply.

Pre-orders

A pre-order is an item you buy before it is ready to ship. The product page and checkout show the price, what is charged and when, and the expected ship date.

You can cancel a pre-order of supplies or merchandise for a full refund any time before it ships or, for made-to-order merchandise, before production starts. Email info@axolotlplanet.com with your order number.

If we cannot ship by the expected date, we email you a new date, and you may cancel for a full refund, including shipping. If the delay exceeds 30 days, or we cannot give a date, we cancel and refund your order unless you ask us to wait.

A live axolotl pre-order ships on the Monday shown as the ship date, under our Shipping Policy. If you cancel it, the restocking fee in Section 5 of that policy applies, but never when we are late or we cancel.

Subscriptions

Live axolotls are never sold by subscription or recurring plan. We never charge you on a recurring schedule unless you agree to a subscription at checkout.

If we offer a product by subscription, the product page and checkout show the price, billing frequency and the date of each charge. You can cancel any time at no charge from your account or by emailing info@axolotlplanet.com. Cancellation takes effect before your next billing date; no further charges are made. An order already shipped follows our Refund Policy.

Refunds and contact

Approved refunds are issued to the original payment method. Please allow 7 to 14 business days for processing.

Email info@axolotlplanet.com or call (214) 679-4013.
Axolotl Planet LLC, 11836 Judd Ct, Suite 302, Dallas, TX 75243